Following on from yesterday's post - thank you for all your suggestions and comments. I emailed Making Memories customer services and said that the postal rates were really expensive and they emailed me back to say they have sent me a replacement (free of charge - including the postage). Now that is what I call 'customer service'.
I may just try and struggle on for next week as the week after is half-term holidays and hopefully by then the replacement plastic ruler will have arrived. We have a saying (up North) "Shy bairns get nowt", which roughly translates to "people don't get anything unless they ask" - which is very true in this case (although I didn't actually ask for them to send it to me free of charge!). So, the moral of this story is that if you have a problem with anything that you have bought - contact the customer services and if you ask nicely, they may do the same for you.
Leave a comment on today's post - perhaps you have a similar story to tell? I would love to hear it. Every comment gives you an entry into the blog candy draw (rules apply). Thanks for stopping by today.